Delivery & Returns Information
Delivery Information
The World of Collecting team will make every effort to deliver your items to you as soon as possible. Any orders placed before 2:00pm will be dispatched the same day, with orders placed after this time dispatched the next working day, Monday – Friday. All orders are shipped using Royal Mail & EVRi as our chosen delivery partners.
Standard Delivery - delivery will be 2-3 working days (unless otherwise specified on specific items) for UK orders and between 5-7 working days for outside of the UK.
Depending on the size and weight of the product(s) you've purchased, we'll calculate it accordingly and will confirm to you the postage cost at checkout. UK Postage is based on the following table:
United Kingdom Delivery Information
| Weight | Cost (£) |
| Up to 1kg | £2.89 |
| Between 1kg and 2kg | £4.34 |
| Between 2kg and 5kg | £5.86 |
| Between 5kg and 10kg | £6.46 |
| Between 10kg and 15kg | £9.28 |
| Over 15kg | £15.00 |
Delivery Information - Rest of Europe
| Weight | Cost (£) |
| Up to 2kg | £12.00 |
| Over 2kg | £18.00 |
Delivery Information - Rest of World
| Weight | Cost (£) |
| Up to 1.5kg | £27.00 |
| Between 1.5kg and 2kg | £29.00 |
| Above 2kg | £35.00 |
Please Note: During peak periods or circumstances outside out control (adverse weather conditions, industrial action etc.), delivery may take a little longer. Should this occur, we will try our best to keep you informed of progress. You can also track the progress of your order using your tracking number and the Royal Mail Portal.
Tracking Information
When ordering from World of Collecting, you will be issued with Tracking Information so you are kept up to date with the progress of your items every step of the way. Please make sure you enter a valid email address and / or mobile phone number.
For Royal Mail shipped orders, your tracking number will look something like this: AA123456789UK. Along with your email confirmation, you can also track your items using the link below:
https://www.royalmail.com/track-your-item
For EVRi shipped orders, your tracking number will look something like this: H06CHA0000123456. Along with your email confirmation, you can also track your items using the link below:
https://www.evri.com/track-a-parcel
Information Regarding Your Order
Should you wish to speak to us regarding your order, please email CollectingEditorial@warnersgroup.co.uk and a member of the team will be happy to help. Please include your Tabletop Gaming Order Number (starting #WoC) and the email used to place the order when contacting us to help us locate your order swiftly.
Notes
In rare examples, we may use an alternative courier if the weight of the order exceeds the weight permissible by Royal Mail or EVRi, but we will keep you informed if this is the case. Your items will alternatively be sent by a specialist larger weight courier such as DHL or DPD.
Returns Information
You must email us using CollectingEditorial@warnersgroup.co.uk within 14 calendar days of receipt of your goods and return the item within a further 14 days of emailing us.
If the goods are faulty or not fit for purpose then the cost of return postage will be refunded. In all other circumstances, the return postage costs are payable by the customer. To make a return, please message our Customer Service team by emailing CollectingEditorial@warnersgroup.co.uk. You will need to provide your name, contact phone number (or email), order number, date of order, items to be returned and the reason for returning.
Follow the steps below using Evri's return service to send your parcel back to us. When returning goods to us, please enclose a copy of your invoice. We will then process a refund for the goods unless stated otherwise.
- Returns are done using Evri. Firstly select World of Railways in the retailers name search bar. If you can’t find us, check Evri's FAQ Page on what to do next.
- Confirm your order reference number, email address and reason for returning the parcel. Then choose to return by either ParcelShop Drop Off, Locker Drop Off or Courier Collection.
- Dropping off your parcel or courier collection; if dropping your parcel off you can either print the Evri returns label at home or in a ParcelShop with Print in ParcelShop device using a QR or authorisation code (Evri will send it in an email to you). For Lockers, they're open 24/7, just print and attach the tabel and drop the parcel off whenever suits you. If you've arranged a Courier Collection, Evri will let you know when they're collecting it.
Cancelling an Order
Should you wish to cancel an order, please email CollectingEditorial@warnersgroup.co.uk as soon as possible. Once your order has been confirmed dispatched, our standard returns procedure will apply (above).
Damages
In the unlikely event that you receive a damaged product World of Railways will be very happy to refund you or offer a replacement. Please message us via our CollectingEditorial@warnersgroup.co.uk page on the day of delivery with details of your name, contact phone number (or email), order number, date of order, and a photo of the damaged goods. When returning goods to us, please enclose a copy of your invoice, we will then process a replacement / refund for the goods unless stated otherwise.
Online Dispute Resolution
At World of Railways, we try our best to delivery great customer service. If there is a problem with your order, or any of the above processes then please email CollectingEditorial@warnersgroup.co.uk to speak to us about any problems you may have, and we will resolve your issue as soon as possible.